Diagu collects certain personally identifiable information about you, including information that is reasonably capable of being associated with you ("Personal Data"). Examples of Personal Data that Diagu may collect include but are not limited to:
Contact Data. This may include your first and last name, postal address, telephone number and email address.
Billing Data, including your payment instrument number (such as a credit or debit card number), expiration date and security code as necessary to process your payments.
Identity Data. If you are a Service Provider, we may collect Personal Data, such as your date of birth, address, passport number or national insurance number, together with the result of basic criminal record checks as provided by you, or by our Third-Party Agents (as defined below), as applicable and to the extent permitted by law, and to validate your identity.
Financial Data. To help Service Providers set up a payment account and help Clients make payments to Service Providers and pay fees to Diagu, we may collect financial information, including debit or credit card numbers, bank routing numbers, tax information, taxpayer identification numbers and other payment information, as applicable. We use Financial Data in order to operate the Diagu Platform and to ensure that Service Providers are paid by Clients. We do this as necessary for our legitimate interests in providing our platform and services and to fulfil our contracts with Users. To keep your financial data secure, we have contracted with a third party to maintain and process your payment information.
Promotional Data. Certain offerings of the Diagu Platform, such as newsletters, surveys and the like, are optional and you are not required to enter them or to give us your data in connection with them. Where you do consent to take advantage of such offerings, we will use your data to (as applicable) send you newsletters and other communications that are tailored based on information we have about you, or to operate and manage the survey or similar offering in connection with our legitimate interest in promoting our business and the Diagu Platform. To opt out of receiving marketing communications from us, please see the Your rights and choices section below.
Content Data. You also may choose to send Personal Data to Diagu in an email or chat message containing enquiries about the Diagu Platform and we use this information in order to help us respond to your enquiry. We also collect content within any messages you exchange with other Users through the Service (such as through our chat functionality), and we will never use or share such information for marketing purposes.
We require that you furnish your Contact Data and Financial Data when you register an account with us in order to provide or receive services through the Diagu Platform. For example, if you are a Client, we collect your first and last name, email address and postcode in order to create and administer your Diagu account. We also collect additional information in order to facilitate your booking request, such as information about the assignment you are seeking, the time, date and location of the assignment, and Financial Data. If you are a Service Provider, we collect your first and last name, email address, mobile phone number and postcode in order to create and administer your Diagu account and facilitate communications between you and your Clients through the Diagu Platform. We also collect information about your Assignments, rates and skills, as well as Identity Data and Financial Data.
Third-Party Data. We may receive additional information about you, such as demographic data, Financial Data or fraud detection information, from Third-Party Agents (as defined below) and combine it with other information that we have about you, to the extent permitted by law, in order to comply with our legal obligations and for the legitimate interest in improving the Diagu Platform. Diagu may work with Third-Party Agents to perform identity checks, criminal background checks and right-to-work checks on Service Providers, if applicable and permitted by local law, in order to advance our legitimate interests in ensuring the safety of our Users and maintaining the integrity of the Diagu Platform.
We automatically collect certain data when you use the Diagu Platform. The categories of data that we automatically collect (and have collected, including in the last 12 months) are as follows:
Service Use Data, including data about features you use, pages you visit, emails and advertisements you view, portions of the Diagu Platform that you view and interact with, the time of day you browse and your referring and exiting pages.
Device Data, including data about the type of device or browser you use, your device’s operating system, your internet service provider, your device’s regional and language settings, and device identifiers such as IP address and Ad Id. When you visit and interact with the Diagu Platform, Diagu may collect certain information automatically through cookies or other technologies, including, but not limited to, the type of computer or mobile device you use, your mobile device’s unique device ID, the IP address of your computer or mobile device, your operating system, the type(s) of internet browser(s) you use, and information about the way you use the Diagu Platform. We may use Device Data to monitor the geographic regions from which Users navigate the Diagu Platform, and for security and fraud prevention purposes. Use of any IP-masking technologies or similar technologies (like the TOR network) may render portions of the Diagu Platform unavailable and are forbidden on the Diagu Platform.
Location Data, including imprecise location data (such as location derived from an IP address or data that indicates a city or postcode level) and, with your consent, precise location data (such as latitude/longitude data). When you visit the Diagu Platform via a native mobile application, we use, with your consent when required under applicable law, GPS technology (or other similar technology) to determine your current location in order to determine the city in which you are located and display a relevant location map. We will not share your current location obtained in this manner with other Users.
We also use various Tracking Technologies ("Tracking Technologies") to automatically collect information when you use the Diagu Platform, including the following:
Cookies. When you visit our Sites, your browser may automatically transmit information to the Sites throughout your visit. In a similar way, when you use our Apps, we will access and use mobile device IDs to recognise your device. We use "cookies" and equivalent technologies to collect information through our Sites and Apps. Cookies are small data files stored on your device that act as a unique tag to identify your browser.
Persistent cookies help with personalising your experience, remembering your preferences, and supporting security features. Additionally, persistent cookies allow us to bring you advertising both on and off the Diagu Platform. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings. We utilise persistent cookies that only Diagu can read and use, and access mobile device IDs to:
Session cookies make it easier for you to navigate the Diagu Platform, and expire when you close your browser. We utilise session ID cookies and similar technologies to:
Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Diagu Platform and then close your browser.
We may work with third-party advertisers who may also place or read persistent cookies on your browser, and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on the Sites to personalise your visit.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the Sites. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Diagu Platform.
You may change your cookie settings for cookies on the Sites by accessing the settings option on your particular browser.
Pixels. We and our Third-Party Agents may also use "pixel tags," "web beacons," "clear GIFs," or similar means in connection with the Diagu Platform and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, determine the success of marketing campaigns, and compile statistics about Site usage and response rates.
Analytics and Market Analysis. Diagu may analyse information ("Market Analysis") as necessary for our legitimate interests in providing an engaging and relevant experience, and in promoting and growing the Diagu Platform.
Diagu uses information to offer services to Users who express an interest in these services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Analysis. We do this as necessary for our legitimate interests in providing an engaging and relevant experience, promoting our services and growing our business.
Third-Party Agents. We may share your Personal Data (including Identity Data) with our agents, representatives, vendors, service providers and other entities that process information on our behalf for our business purposes ("Third-Party Agents"). Third-Party Agents assist us with services such as:
We contractually prohibit our Third-Party Agents from retaining, using or disclosing information about you for any purposes other than performing the services for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by law.
Promotions. When you voluntarily enter a promotion, we share information as set out in the official rules that govern the promotion as well as for administrative purposes and as required by law. By entering a promotion, you agree to the official rules that govern that promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials. We may occasionally contact you, if you want us to, with information about promotions. You always have the ability, in your account settings, to ask Diagu not to contact you with this type of information. Please see the Your rights and choices section below for more information.
Other Users. Diagu facilitates contact between Clients and Service Providers and reserves the right to share a Service Provider’s contact information (e.g. name, phone number, address or email) with a Client and vice versa, or with their legal or other representative, in order to facilitate (i) the resolution of a dispute related to or arising from an interaction between two or more Users of the Diagu Platform or (ii) the performance of an Assignment. This exchange of information is a mandatory part of the Diagu Platform.
Legal obligations. Diagu and our Third-Party Agents may disclose information or User Generated Content, including Location Data or Content Data, to a third party if required or permitted to do so by law or pursuant to a court order, warrant or subpoena. Diagu reserves the right to disclose Personal Data from both private and public areas of the Diagu Platform in the absence of a court order, warrant or subpoena, to the extent permitted by applicable law, if we are given reason to believe, in our sole discretion, that someone is causing injury to or interfering with the rights of Users, the general public, or Diagu or its Partners, parents or affiliates. It is our policy to provide notice to Users before producing their information in response to law enforcement requests unless (i) we are prohibited or otherwise constrained by law or court order from doing so, (ii) we have reason to believe the User’s account has been compromised such that the notice would go to the wrong person, or notice would otherwise be counterproductive or would create a risk to safety, or (iii) it is an emergency request and prior notice would be impractical (in which case we may provide notice after the fact).
Merger or acquisition. Diagu reserves the right to share information in connect with, or during negotiations of, any proposed or actual merger, purchase, sale or any other type of acquisition or business combination of all or any portion of our assets, or transfer of all or a portion of our business to another business.
Public areas. Your profile on the Diagu Platform consists of information about you and your business, and may include information such as photographs, your years in business, skills and expertise, hourly pay rates, feedback/rating information and other information, including your username ("User Profile"). The information in your User Profile may be visible to all Users and the general public. If you choose to post an Assignment via the Diagu Platform, the contents of such listing will be viewable to Service Providers that you select on the Diagu Platform.
You may opt out of receiving promotional communications from us and our Partners, remove your information from our database, choose to not receive future promotional communications related to the Diagu Platform, or cancel your account by logging on to a Site or App and changing your account settings, or by contacting us at email@example.com.
Account settings. During account registration you choose whether to receive marketing correspondence from Diagu and its affiliates and Partners. This information remains on your User Profile where you can, at any point, easily edit it by changing your account settings.
Push notifications. You have the option to receive updates and relevant offers via push notifications in your App. These notifications can be configured in the settings of your mobile device.
Corrections to User Profile. You have the right to access, update and correct inaccuracies in your User Profile at any time by changing your account settings. There, you can view, update and correct your account information. Our databases automatically update any information you edit in your User Profile by changing your account settings.
So that we may protect the integrity of the Diagu Platform, there are certain pieces of information, such as your age, that you cannot alter yourself. For example, since minors are not permitted to register as Users, we need to take reasonable measures to preserve the accuracy of our Users' ages. You may contact us at firstname.lastname@example.org if there is a need to make a correction to such data. Please see the Minors section below for more details.
Promotional communications. You can opt out of receiving promotional communications from Diagu sent via email by clicking on the unsubscribe link in any message. You can opt out of receiving promotional communications from Diagu sent via text message at any time by following the instructions provided in those messages to text the word "STOP". Please note that your opt-out is limited to the phone number used and will not affect subsequent subscriptions. If you opt out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Diagu may continue to send you non-promotional communications, such as those about your account, Assignments, transactions, servicing or Diagu’s ongoing business relationship with you. If you receive unsolicited email from a Diagu domain, please let us know at email@example.com.
Cookies. Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.
Do not track. Your browser settings may allow you to automatically transmit a "Do Not Track" signal to online services you visit. Note, however, that there is no industry consensus as to what site and app operations should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to "Do Not Track" signals. For more information on "Do Not Track," visit https://www.allaboutdnt.com.
App and location technologies. You can stop all collection of information via an App by uninstalling the App. You can also reset your device Ad Id at any time through your device settings, which is designed to allow you to limit the use of information collected about you. If you do not want us to use your location anymore for the purposes set forth above, you should turn off the location services for the App located in your device’s account settings, your mobile phone settings and/or within the App.
We retain Personal Data for as long as you are a User in order to meet our contractual obligations to you, and for such longer period as may be in our legitimate interests and to comply with our legal obligations. We may also retain information from which you cannot directly be identified, for example where stored against a randomly-generated identifier so we know that the information relates to a single User, but we cannot tell who that User is. We use this kind of information for research purposes and to help us develop and improve our services, and we take appropriate measures to ensure you cannot be re-identified from this information.
Your Diagu account is password-protected so that only you and authorised Diagu staff have access to your account information. In order to maintain this protection, do not give your password to anyone. Also, if you share a computer, you should sign out of your Diagu account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.
In order to provide and operate the Diagu Platform or otherwise to exercise our rights and obligations under this Agreement, we and our affiliates and Third-Party Agents may send data about you, including Personal Data, to countries outside the United Kingdom, and store such data on servers located and operated outside the United Kingdom (including in the European Union or the United States). If we or our affiliates or Third-Party Agents do send or store Personal Data outside the United Kingdom, Diagu undertakes to ensure an adequate level of protection thereof in accordance with applicable legislation.
You have the following rights under certain circumstances:
You can exercise your rights by contacting us at firstname.lastname@example.org.
This service is intended for a general audience and is not directed at persons under 18 years of age. We do not knowingly gather personal data of persons under 18 years of age. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law, please let us know by contacting us at email@example.com. We will remove the data.
Diagu's staff will respond to all mail or email from Users with questions about privacy, including the types of Personal Data stored on the Diagu database, and requests to delete or rectify such Personal Data.
|Type of Cookie||Purpose||Who Serves (for example)|
|Authentication Cookies||These cookies (including local storage and similar technologies) tell us when you’re logged in, so we can customise your experience and connect your account information and settings.||Diagu|
|Localisation||These cookies help provide a localised experience by showing you your local metro area.||Diagu|
Things like cookies and pixels are used to deliver relevant ads, track ad campaign performance and efficiency, and to understand your interests from your online activity on the Site, mobile applications and other websites and apps. For example, we and our ad partners may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites and in doing that your information (which will not contain your name, email address or other "real-world" identifiers) will be shared with other platforms in the digital advertising ecosystem all involved in assisting the delivery, purchase, reporting and analysis of digital advertising. Similarly, our advertisers may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed, or provide us with information about how you interact with them.
Please note that even if you opt out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics, and you may still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.
You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. To successfully opt out, you must have cookies enabled in your web browser. Please see your browser’s instructions for information on cookies and how to enable them. Your opt-out only applies to the web browser you use so you must opt out of each web browser on each device that you use. Once you opt out, if you delete your browser’s saved cookies, you may need to opt out again.
For more information about targeting and advertising cookies and how you can opt out, you can visit the Network Advertising Initiative opt-out page.
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